SUPPORT

How can we help?

Generation stopped

You can leave the generation screen safely. Open My Episodes to follow progress or resume an interrupted job from the last safe panel. If the job fails, reserved Sparks are returned automatically.

Purchase not visible

Confirm that MeToon was installed from Google Play using the same Play account. The app credits only purchases verified by Google Play; a pending purchase is never charged twice by MeToon.

Privacy or likeness concern

Use Report, Block, or “Remove me from this episode” inside the app. Character owners can revoke permissions from Me → Privacy & safety.

Contact

Email support@metoon.app and include the approximate time, screen, and error message. Never email an API key, password, or full purchase token.